There is no busier, more demanding lab environment in the Tri-State than New York City. From the academic medical centers in Morningside Heights and the Upper East Side, to the major biotech campuses along the Bronx’s riverfront, to the teaching hospitals of Brooklyn and Queens, NYC labs run 24 hours a day. They can’t wait for out-of-town technicians.
Cryostar’s Bronx-based service office exists specifically to give NYC-area labs a local, same-city response for lab equipment repair, calibration, and emergency service.
Our Bronx technicians are dispatched directly into Manhattan, Brooklyn, Queens, Staten Island, Yonkers, and Westchester. We don’t fight the George Washington Bridge or the Throgs Neck in from Long Island for an emergency call. We’re already on the right side of the bridge.
The Five Boroughs
- The Bronx: Fordham, Morris Park, Pelham Parkway, Riverdale, Hunts Point, Mott Haven, and surrounding neighborhoods.
- Manhattan: Upper East Side (hospital row), Upper West Side, Morningside Heights, Washington Heights, Midtown, Murray Hill, Chelsea, the Flatiron District, Lower Manhattan and the Financial District.
- Brooklyn: Downtown Brooklyn, Brooklyn Heights, Park Slope, Sunset Park, Red Hook, East New York, Flatbush, and surrounding neighborhoods.
- Queens: Long Island City, Astoria, Jamaica, Flushing, Forest Hills, and surrounding neighborhoods.
- Staten Island: St. George, Stapleton, New Dorp, and surrounding neighborhoods.
Westchester County & Lower Hudson Valley
Yonkers, Mount Vernon, New Rochelle, White Plains, Scarsdale, Tarrytown, Sleepy Hollow, Valhalla, Tuckahoe, Hastings-on-Hudson, Dobbs Ferry, Ardsley, Pleasantville, Mount Pleasant, Chappaqua, Ossining, Peekskill, and surrounding communities.
Why NYC Labs Choose Cryostar
Our NYC technicians work regularly in some of the most demanding lab environments in the country.
Cryostar Industries has become a trusted name in laboratory equipment repair and maintenance throughout the Bronx and nearby regions. With decades of experience in servicing a broad range of critical lab equipment, we understand the importance of precise calibration, fast response times, and dependable service. Whether you’re running a hospital laboratory in Yonkers or a university research facility in White Plains, our team delivers expert solutions that help reduce equipment downtime and extend the life of your machines.
NYC labs face problems most other regions don’t: tight building access, freight-elevator-only deliveries, loading-dock scheduling conflicts, and buildings where even a routine calibration visit requires COI paperwork and security clearance. Our NYC-based team has been navigating all of that for decades. We show up with the right parts, the right credentials, and the right paperwork — not just the right technicians.
We proudly serve a variety of clients across the Bronx area, including:
- Major hospitals and healthcare centers
- University and college laboratories
- Government-funded research labs
- Pharmaceutical and biotech companies
- Independent testing laboratories
- Cleanrooms and sterile environments
No matter the scale of your operation, our team treats every piece of equipment with the same level of care and precision.
Lab Equipment Services Available to NYC & Westchester Customers
Everything Cryostar offers is available throughout NYC and Westchester:
- ULT Freezer Repair
- CO2 Incubator Repair
- Environmental Chamber Repair
- Centrifuge Repair & Calibration
- Lab Equipment Calibration (NIST Traceable)
- Preventative Maintenance & Service Agreements
- Loaner & Rental Lab Equipment
- Sales & Installation
- Lab Equipment Transportation
- In-Lab Deliveries
- Equipment Disposal & Reconditioned Sales
- Rental Mobile Lab Units
- View the full service catalog
Response Times for NYC & Westchester:
- Most Manhattan and Bronx dispatches reach the customer site within 1-2 hours during business hours.
- Brooklyn, Queens, and Staten Island are typically 2-3 hours.
- Westchester County calls are generally 2-4 hours depending on whether traffic cooperates.
- Service-contract customers receive priority dispatch. For 24/7 emergency calls, our dispatch office is staffed around the clock, every day of the year. There is always a technician on call for NYC.
NYC Building Access & COI
- We’re happy to provide Certificates of Insurance on request for hospital, institutional, and commercial properties.
- Our technicians carry the identification, certifications, and tools most NYC facilities require, and we’re familiar with freight-elevator scheduling, loading-dock protocols, and after-hours building access across most major medical centers in the city.
24-Hour Emergency Service 1-800-564-5513
- No matter what time of day your lab equipment needs servicing, Cryostar is available for your emergency needs. Of course, the proper functioning of your equipment is vital to your lab’s operations. Therefore, we’re committed to providing professional, reasonable rates and prompt service when you need it.
Other Cryostar Service Locations
- Cryostar’s primary office is located in Westbury, NY. However, we have a team of technicians ready to be dispatched 24 hours a day throughout NY State, Connecticut, and New Jersey. If you call our office during regular business hours, we’ll have a technician en route to your facility within a few hours.
109 Urban Ave.
Westbury, NY 11590
516-333-4006
Servicing: Nassau & Suffolk Counties
800-564-5513
Servicing: Piscataway, Northern & Central New Jersey, Newark, Princeton & surrounding areas