Serving Upstate New York From Albany

The Capital Region is home to some of the most important scientific infrastructure in the state: the New York State Department of Health’s Wadsworth Center, the public health and forensic laboratories operated by state agencies, the academic medical centers and research programs at Albany Medical College, University at Albany (SUNY), Rensselaer Polytechnic Institute, and the growing semiconductor and nanotech research ecosystem around the SUNY Polytechnic Institute and Albany Nanotech Complex. Cryostar has been servicing lab equipment for customers across the Capital Region and Hudson Valley for decades, with a dedicated Albany dispatch line for upstate customers.

From Albany, our technicians service labs from the Capital District down through the entire Hudson Valley, reaching as far south as Orange and Dutchess Counties, west toward Oneonta and the Catskills region, north into Saratoga County, and east into Rensselaer County.

Contact Albany Service Office

Capital Region

  • Albany County: Albany, Colonie, Guilderland, Bethlehem, Cohoes, Watervliet, Menands, Delmar, Slingerlands, Loudonville.
  • Rensselaer County: Troy, Rensselaer, East Greenbush, North Greenbush, Brunswick, Hoosick Falls.
  • Schenectady County: Schenectady, Niskayuna, Rotterdam, Scotia, Glenville.
  • Saratoga County: Saratoga Springs, Clifton Park, Malta, Ballston Spa, Mechanicville, Halfmoon, Wilton.

Hudson Valley

  • Ulster County: Kingston, New Paltz, Saugerties, Woodstock, Ellenville.
  • Dutchess County: Poughkeepsie, Beacon, Fishkill, Wappingers Falls, Hyde Park, Rhinebeck, Millbrook.
  • Orange County: Newburgh, Middletown, Goshen, Warwick, Monroe, Cornwall, New Windsor.
  • Columbia, Greene, Sullivan, Putnam Counties and surrounding rural communities.

Central & Upstate NY

Oneonta, Cobleskill, Cooperstown, Hudson, Catskill, Delhi, Sidney, and surrounding communities in Otsego, Delaware, Columbia, and Greene Counties.

Cryostar Industries operates from five regional service offices across the Tri-State area. Local technicians, local parts inventory, 24/7 emergency response since 1989.

24/7 Emergency Service Line:
1-800-564-5513

Why Capital Region Labs Choose Cryostar

State government, academic research, and regulated-industry labs in the Albany region have particularly strict requirements for calibration documentation, NIST traceability, and audit-ready service records. Our Albany technicians are factory-certified by the major lab-equipment manufacturers and carry ISO 9001 and FDA-compliant calibration procedures for every visit. Calibration certificates are delivered with each unit directly linked to the serial number of the equipment serviced so they hold up under inspection.

We Regularly Work With:

  • State and government labs: Wadsworth Center and NYSDOH facilities, state police and forensic labs, DEC and DOT labs, county public health labs.
  • Academic medical centers and hospitals: Albany Medical Center, St. Peter’s Health Partners, Ellis Hospital, Saratoga Hospital, Glens Falls Hospital, Columbia Memorial, Vassar Brothers, HealthAlliance Hospital Kingston.
  • Universities and research institutions: University at Albany (SUNY), RPI, Siena, Union College, Bard College, Vassar College, Marist, SUNY New Paltz.
  • Pharmaceutical, biotech, and nanotech labs operating out of the Albany Nanotech Complex, SUNY Poly, and throughout the Tech Valley corridor.

Typical Equipment We Service

Ultra-low temperature (ULT) freezers, CO2 incubators, environmental chambers, centrifuges, cryostats, liquid nitrogen (LN2) storage and vapor-phase freezers, walk-in refrigerators and cold rooms, biosafety cabinets, autoclaves, glassware washers, cage & rack washers (for vivarium support), furnaces, ovens, refrigerated incubators, pipettes, analytical scales, pH meters, and more.

CO2 Incubator, medical equipment room in hospital

Services Available to Capital Region & Hudson Valley Customers

Response Times for the Capital Region

Most Albany, Troy, Schenectady, and Saratoga calls receive an on-site technician the same business day, often within 3-4 hours of dispatch. Poughkeepsie, Kingston, and the mid-Hudson Valley are typically next-day for non-emergencies and same-day for emergencies. Service-contract customers receive priority scheduling throughout the region.

Other Cryostar Service Locations

  • Cryostar’s primary office is located in Westbury, NY. However, we have a team of technicians ready to be dispatched 24 hours a day throughout NY State, Connecticut, and New Jersey. If you call our office during regular business hours, we’ll have a technician en route to your facility within a few hours.
Long Island Office
109 Urban Ave.
Westbury, NY 11590
516-333-4006
Servicing: Nassau & Suffolk Counties
Albany, NY
800-564-5513
Servicing: Albany, Poughkeepsie, Kingston, Oneonta & surrounding areas
Piscataway, NJ
800-564-5513
Servicing: Piscataway, Northern & Central New Jersey, Newark, Princeton & surrounding areas
Danbury, CT
203-748-7343
Servicing: Danbury, Bridgewater, Fairfield, New Haven & surrounding areas